Digital-First BPO

What do your agents know about the customer before they utter the first word? Not much, right? With Simplify RFI as your partner we help you attract only digital-first Outsourced Contact Center providers who are driving better metrics at lower costs.

The newest generation of well trained Contact Center Agents are supplied with digital-first tools that understand who the customer is and why they're asking for assistance. Gone are the days of forcing a customer to repeat to your agent everything they just completed online. Agents are now anticipating the needs of every customer even before the conversation begins.

Equipped with proven technologies, expert training, ongoing coaching, and deep performance analytics, your new agents will outperform all previous versions at lower overall operational costs and with a much higher CSAT scores.

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